Term and Conditions
ZWEIMANN products are covered by a 2-Year Limited Warranty or a 90-Day Limited Warranty (vacuum tubes). This Limited Warranty initiates from the date of purchase, and is limited to the original purchaser, or in the case of demonstration equipment, limited to the balance of warranty remaining after original shipment to the retailer or importer.
In the unlikely event that technical service beyond the ability of the importer is required, ZWEIMANN will fulfill the terms and conditions of the Limited Warranty. Such product must be returned at the purchaser’s expense to the ZWEIMANN factory, along with a photocopy of the dated purchase receipt for the product, a written description of the problem(s) encountered, and any information necessary for return shipment. The cost of return shipment is the responsibility of the purchaser.
This Warranty is subject to the following conditions and limitations. Only new products purchased through an authorized ZWEIMANN retailer or importer are eligible for warranty coverage. The Warranty is void and inapplicable if the product has been used or handled other than in accordance with the instructions in the owner’s manual, abused, or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with by anyone other than ZWEIMANN or an authorized ZWEIMANN repair center. The product must be packed and returned to ZWEIMANN or an authorized ZWEIMANN repair center by the customer at his or her sole expense. ZWEIMANN will pay return freight of its choice. A RETURNED PRODUCT MUST BE ACCOMPANIED BY A WRITTEN DESCRIPTION OF THE DEFECT AND A PHOTOCOPY OF THE ORIGINAL PURCHASE RECEIPT. This receipt must clearly list model and serial number, the date of purchase, the name and address of the purchaser and authorized dealer and the price paid by the purchaser. ZWEIMANN reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.
In the event the above product fails to meet the above Warranty and the above conditions have been met, the purchaser’s sole remedy under this Limited Warranty shall be to return the product to ZWEIMANN or an authorized ZWEIMANN repair center where the defect will be rectified without charge for parts or labor, except vacuum tubes.
LIMITED TO ORIGINAL PURCHASER
This Warranty is for the sole benefit of the original purchaser of the covered product and shall not be transferred to a subsequent purchaser of the product.
DURATION OF WARRANTY
This Warranty expires on the 2 anniversary of the date of purchase or no later than the 3 anniversary of the date of shipment to the authorized ZWEIMANN dealer or distributor, whichever comes first.
Vacuum tubes are warranted for the original 90-day period only.
Equipment used by an authorized dealer for demonstration purposes is warranted to be free of manufacturing defects in materials and workmanship for a period of one (1) year from the date of shipment to the dealer. Vacuum tubes are warranted for 90 days.
A returned product must be accompanied by a written description of the defect on an ZWEIMANN RETURNED GOODS AUTHORIZATION form. Dealer-owned demonstration equipment sold at retail within one (1) year of date of shipment to the dealer is warranted to the first retail customer to be free of manufacturing defects in materials and workmanship for the duration of the 1-Year Limited Warranty remaining (as measured from the date of shipment of the equipment to the dealer). Vacuum tubes are not warranted for any period under these conditions of sale. In the event warranty service is needed under these conditions, the owner of the equipment must provide a copy of his purchase receipt, fulfilling the requirements described under “Conditions” above. The product must be packed and returned to ZWEIMANN or an authorized ZWEIMANN repair center by the customer at his or her sole expense. ZWEIMANN will pay return freight of its choice.
ANY IMPLIED WARRANTIES RELATING TO THE ABOVE PRODUCT SHALL BE LIMITED TO THE DURATION OF THIS WARRANTY. THE WARRANTY DOES NOT EXTEND TO ANY INCIDENTAL OR CONSEQUENTIAL COSTS OR DAMAGES TO THE PURCHASER.
Inquiries regarding the above Limited Warranty may be sent to the following address: TBA